1. How long does shipping take?

Shipping times vary by destination:

- United States: 4–10 business days

- Europe: 4–12 business days

- Other international destinations: 6–15 business days

Delivery times are estimated and may vary depending on the shipping carrier, customs processing, and holidays.

30-Day Return Window

– You have 30 days from the date you receive your order to request a return

Eligibility

– Items must be in the same condition as received (unused, unworn, with original tags and packaging)

– You must provide a receipt or proof of purchase

How to Start a Return

– Contact us at support@claravella.com before sending any items back

– We will provide a return shipping label and instructions

– Items returned without prior approval will not be accepted

Damaged or Incorrect Items

– Inspect your order upon arrival

– Contact us immediately if your item is defective, damaged, or incorrect so we can resolve the issue

Non-Returnable Items

– Perishable goods (food, plants, flowers)

– Customized or personalized products

– Sale items or gift cards

– Hazardous materials (flammable liquids, gases)

Exchanges

– To exchange an item, return the original product and place a new order once your return is approved

European Union 14-Day Right to Cancel

– If your order ships to the EU, you may cancel or return your order within 14 days, for any reason, without justification

– Items must be in the same condition as received and accompanied by proof of purchase

Refunds

– We will notify you when we receive and inspect your return

– Approved refunds are processed to your original payment method within 10 business days

– If more than 15 business days pass after approval and you haven’t received the refund, contact us at support@claravella.com

Yes - We ship worldwide!

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.

You can select your preferred payment method at our checkout.We accept secure payments for both local & international customers via Credit Cards, Debit Cards, Apple Pay & More!

– For any questions, support, or inquiries, you can reach us at:

– Email: support@claravella.com

– Phone: +1 307-310-5687

– Business Address: 525 Randall Ave Ste 100, Cheyenne, WY, USA

– Our customer support team is available to help with orders, returns, shipping questions, and product inquiries

– We aim to respond to all messages within 24–48 hours